6/29/2023 0 Comments Secrets resorts covid policy![]() ![]() His directions were unhelpful and I ended up having to ask a random worker for better directions to the room. He was supposed to escort me to my room with my bags, but then he saw a couple getting their bags at the same time, so he switched gears and told me he'd meet me at my room with my bag later, and pointed in a vague direction to where I could find my room. Then I had to go back to the bellman for my bag. My room was finally ready around 5:20 p.m. Someone finally did come over to help them, but the manager who'd told them he would make everything right couldn't be bothered to show up despite telling them he would be there to meet them. One of the women actually started crying in frustration. The only sanitary measures and requirements for tourists is some places may still require face masks, hand washing and temperature taking. Entering Costa Rica is exactly how it used to be before the pandemic. We process your data in accordance to our Privacy Policy. They said their room was disgusting with broken fixtures, peeling paint and other issues. There are no COVID-19 sanitary requirements to enter Costa Rica. Jet2holidays offer ATOL protected package holidays at Secrets Lanzarote Resort & Spa. They told me they'd been trying to get a new room for five days with constant runaround. Visit the CDC website for more information. As of June 12, 2022, the CDC no longer requires travelers to submit a negative COVID test to re-enter the U.S. It accompanies AMResorts existing safety and hygiene program and assists travelers needing to meet the U.S.'s new CDC guidelines. Give us a Call 1.800.309.4717 In-Destination Testing Hotel COVID-19 Testing Sites Negative COVID Tests No Longer Required for U.S. It did give me time to hear the horrific story of a couple of British tourists who'd booked a two-week stay at Secrets. The enhanced program now offers onsite Covid-19 antigen testing, extended quarantine stay accommodations and increased booking flexibility at no cost to travelers heading to the United States. and was told my room wasn't ready, but I should wait in the lobby. I took a walk around the property, came back at 4:35 p.m. when my room would be ready and then sent to another line to get $200 in "coupons" for the resort and a hard sell on add-ons. and waited in one line for the bellmen, then another to reach a check-in desk, where I was told I should come back at 4:20 p.m. This beachfront, adults-only resort is located on Cozumel Island, just off Mexicos Caribbean coast. I purposely arrived late since the listed check-in time is 3 p.m. Secrets Aura Cozumel - Adults Only Quintana Roo. He didn't seem surprised to see the bug at all which made me think this wasn't an isolated incident.Ĭheck-in at the resort was also painful. ![]() My "morning" coffee arrived more than an hour after I asked for it, and the waiter graciously offered to get the roach for me (which was still alive and kicking. The Points Guy will not share or sell your email. I would like to subscribe to The Points Guy newsletters and special email promotions.
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